If you aren’t in love with your order and it is eligible for return, simply log into your account, click through to your order history, and select the items you’d like to send back. Have a question? Please don’t hesitate to reach out.

Returns must be requested within 14 days of delivery and be in salable condition with all original packaging intact and unopened in order to be eligible for a full refund.

If the package has been opened, it may still quality for an exchange or store credit. Exchanges or store credit returns must be requested within 14 days of delivery and be in salable condition. All tags must still be in place.

How do I make my return?

Making a return is easy, simply contact us via email (styxhair@gmail.com) or send us a DM via instagram (@styxhair) and we will send you return instructions. Please read our return and refund policy on this page to determine what your order qualifies for.

When will I receive my reimbursement after it’s been processed?

If it were up to us, immediately. However, most banks and financial institutions take about 3-5 days to process refunds, and sometimes longer. Please wait at least 7 days before reaching out about a pending refund. In any case, your credit card provider will be the best equipped to give you more information.

Can I return my order if its been opened?

We take the health and safety of our clients very seriously, and for that reason, can’t accept returns for full refunds of any opened items. Human hair extensions are considered hygienic products and have to be handled carefully to protect customers and our staff. You may exchange your items or request store credit for opened items BUT no returns or exchanges are offered for hair extensions that have been altered in ANY WAY. Please read our full return policy for more information.

When will my reimbursement be issued?

After we double-check that your returned item hasn’t been opened or used, we’ll issue a full refund to the original payment method. After that, your reimbursement should land in your account within 5-7 business days. After receiving a return for store credit, store credit should be processed immediately upon processing the return. Exchanges are processed within 1-3 days of receiving the return.

Will my shipping be refunded?

Unless there was a error made by STYX, all return shipping is paid for by the customer. Unless there was a error made by STYX, STYX does not refund any shipping costs associated with the original order. Once we’ve received your return request, we will contact you with return instructions. Once your return has been received, we will process your refund or exchange within 7 business days.

What is STYX’s return policy?

In order to be eligible for a full refund, returns must be requested within 14 days of delivery and be in salable condition with all original packaging intact and unopened. The hair CANNOT be altered in any way.

If the package has been opened, it may still quality for an exchange or store credit. Exchanges or store credit returns must be requested within 14 days of delivery and be in salable condition. All tags must still be in place, and the hair CANNOT be altered in any way.

What carriers are used for shipping and returns?

We use FedEx or USPS to bring our wefts to you. You can make convenient returns using USPS, as well.

Do you ship internationally?

We currently offer worldwide shipping.